Warranty Policy

Safety Package Promise

As we know, the silicon carbide element is easily broken. We totally understand you want to receive products that are intact and not damaged. Therefore, we promise to provide you with a Safety Package service to protect your order experience. What is our Safety Package Promise?

  • We will use professional packaging materials and techniques to ensure the products are not damaged during transportation
  • We will use reliable logistics partners to ensure the products are delivered safely and provide you with real-time tracking information.
  • If received broken products as the package issues, you can apply for a return or exchange within the specified time and enjoy free return and exchange service.

Quality Promise

We are committed to providing you with the best quality and durable SiC elements that meet your specifications and expectations. Therefore, we promise to provide you with the following guarantees for our SiC products:

  • We will use high-quality raw materials and advanced manufacturing processes to ensure that our SiC elements have high purity, uniformity, and performance.
  • We will use rigorous quality control and testing methods to ensure that our SiC elements meet the international standards and certifications
  • We will provide you with flexible warranty and replacement policies. If you find any defects or faults in our SiC elements within the warranty period, you can contact us for a free repair or replacement service.

We value your trust and satisfaction with our SiC products. We are always striving to improve our quality and service to meet your needs and expectations. 

On-time Delivery Promise

Time is money! We value our clients’ trust and satisfaction, and we strive to deliver our products on time, every time！

To demonstrate our commitment, we offer an on-time delivery promise to our clients. This means that we will deliver your order within the agreed-upon delivery date.

  • We'll sign contract with you to guarantee the delivery date
  • After order placed, our merchandiser will updated the production in every 10 days
  • If we fail to deliver your order on time due to our reasons, we’ll pay you a compensation of 1% of the order value for every day

If we fail to deliver your order on time due to reasons beyond our control, we will notify you as soon as possible and work with you to find a suitable solution.