Warranty Policy
Safety Package Guarantee
Silicon carbide elements can be fragile, and we understand your need for products to arrive intact and undamaged. That's why we offer a Safety Package service to ensure your order is protected. Our Safety Package Promise guarantees:
- We will employ professional packaging materials and techniques to ensure that the products remain undamaged during transportation.
- We will partner with reliable logistics providers to ensure the safe delivery of your products and provide you with real-time tracking information.
- If you receive damaged products due to packaging issues, you can request a return or exchange within the specified period and benefit from our free return and exchange service.
Quality Assurance Guarantee
We are dedicated to delivering high-quality and durable SiC elements that meet your specifications and expectations. To uphold this commitment, we provide the following guarantees for our SiC products:
- We will utilize high-quality raw materials and advanced manufacturing processes to ensure that our SiC elements exhibit superior purity, uniformity, and performance.
- We will implement rigorous quality control and testing methods to ensure that our SiC elements comply with international standards and certifications.
- We offer flexible warranty and replacement policies. If you identify any defects or issues with our SiC elements within the warranty period, you can contact us for free repair or replacement services.
We value your trust and satisfaction with our SiC products. We continuously strive to enhance our quality and service to better meet your needs and expectations.
Timely Delivery Guarantee
Time is money! We value your trust and satisfaction, and we are dedicated to delivering your products on schedule, every time.
To demonstrate our commitment, we offer an on-time delivery guarantee. We promise to deliver your order within the agreed-upon delivery date.
- We will formalize our commitment by signing a contract to guarantee the delivery date.
- After an order is placed, our merchandiser will provide production updates every 10 days.
- If we fail to deliver your order on time due to reasons on our end, we will compensate you 1% of the order value for each day of delay.
If we are unable to deliver your order on time due to circumstances beyond our control, we will notify you promptly and collaborate with you to find a suitable solution.
